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Title:
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MOBILE CITIZEN-FRIENDLY SERVICES TWO CASE STUDIES IN RURAL AREAS |
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Author(s):
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Karl W. Sandberg , Hakan P. Sundberg |
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ISBN:
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978-972-8924-78-2 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2009 |
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Edition:
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2 |
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Keywords:
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Mobile services, citizen-friendly, rural area, case study, healthcare. |
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Type:
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Short Paper |
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First Page:
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8 |
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Last Page:
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12 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Advances in mobile oriented services are taking place and ICT usage becomes an integral part of many peoples lives and
the available services become more varied. We try to introduce a new approach incorporating the rural citizens
preference to use mobile services supported by ICT. The present study is a part of a trans-European project, eTen, named
CIDRE. The aim of present field study is to test citizen-friendly mobile services in context of rural area. Main results
shows that; the citizens assessed the service as being very positive and useful; they liked the fast and competent service;
no citizens would be willing to pay some extra fee to get the service. However, few citizens expected turned up to use the
services. This can be explained by special conditions like e.g. a high Internet penetration, a long tradition of dealing with
public authorities over mail and telephone, and no integration of public services at a local level. A general conclusion is
that mobile citizens service seems to be promising when thinking about new applications and services but special
conditions apply in the Swedish context. |
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